What kind of symptoms can I be treated for?

We mainly provide consultations for mild internal medicine conditions such as colds, influenza, COVID-19, gastroenteritis, and hay fever. If you have any emergency symptoms or a serious illness, please visit a nearby emergency hospital. If you have difficulty finding one, please consult with the front desk staff of your accommodation.

How much does the consultation cost?

You can choose from three fixed-price plans (¥45,000, ¥50,000, ¥55,000), which include consultation fees, prescriptions, and transportation costs. If a referral to a specialized hospital is required, a fee of ¥40,000 including the issuance of a medical referral letter will be charged instead of the fixed-price plan. In case of emergency, please call 119.

Can you provide services in languages other than Japanese?

Yes, we offer services in English, Chinese, and Korean. We can also accommodate Thai, Vietnamese, Spanish, German, French, Russian, and Malay. However, our website and medical questionnaire are available only in English, Chinese, and Korean. For other languages, please use your browser’s translation feature.

Can I receive medical treatment outside of my accommodation?

No. We do not accept medical treatment outdoors or in public places. If we cannot confirm that you are staying at your accommodation, we cannot accept your consultation.

Which areas are covered for medical consultation?

We serve 13 central wards in Tokyo: Chiyoda, Chuo, Minato, Shibuya, Shinjuku, Bunkyo, Taito, Sumida, Koto, Shinagawa, Meguro, Nakano, Toshima. Service may also be available within 40 minutes from Shinagawa, including parts of Yokohama and Chiba. If the address is outside our service area, we will notify you via email.

Can I get antibiotics in Tokyo?

Antibiotics are not available in Japan without a doctor's prescription. At TOKYO CLINIC, after a medical examination, we prescribe appropriate antibiotics if they are necessary for the patient.

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Chinese Page (Traditional) – Book a Doctor Visit in Tokyo

FAQ – Tokyo Clinic hotel visits for tourists. English, Chinese, Korean-speaking doctors. Treatment for colds, flu, fever, COVID-19, gastroenteritis.

FAQ

Q. What kinds of symptoms do you treat?
A. We mainly treat mild internal medicine conditions such as colds, influenza, COVID-19, gastroenteritis, and hay fever.
If you experience severe or urgent symptoms, please go to the nearest emergency hospital. If you are unsure where to go, please ask the front desk of your accommodation for assistance.
⚠️ In case of emergency, call 119 immediately.

Q. Do you also see children?
A. Yes. We provide medical care for patients of all ages, from children to the elderly.

Q. Can I be tested for influenza or COVID-19?
A. Yes. We provide rapid antigen tests for influenza and COVID-19. Please note that PCR testing is not available.

1. About Our Medical Services

2. About Our Doctors

Q. What kind of doctors will see me?
A. All consultations are provided by physicians with over 15 years of clinical experience. We can handle a wide range of conditions, including internal medicine, dermatology, pediatrics, and minor injuries.

Q. Do you provide consultations in languages other than Japanese?
A. Yes. We provide consultations in English, Chinese, and Korean.
For other languages (such as Thai, Vietnamese, Spanish, German, French, Russian, Malay, etc.), you may use your browser’s translation function.
Please note that our website and medical questionnaires are available only in English, Chinese, and Korean.

3. Consultation Conditions

and Locations

Q. Can I receive treatment outside of my accommodation?
A. No. We do not provide consultations in outdoor or public places. A confirmed accommodation booking is required for our services.

Q. Which areas do you cover?
A. Within Tokyo, we cover the following wards:
Chiyoda, Chuo, Minato, Shibuya, Shinjuku, Bunkyo, Taito, Sumida, Koto, Shinagawa, Meguro, Nakano, and Toshima.
We may also be able to visit Yokohama or Chiba if your accommodation is within 40 minutes of Shinagawa.
If your location is outside our service area, we will inform you via email and advise you to visit the nearest medical facility.

Q. Can you prescribe antibiotics?
A. In Japan, antibiotics cannot be obtained without a doctor’s prescription. At our clinic, we prescribe antibiotics only when deemed medically necessary after consultation.

Q. How many days’ worth of medication can you prescribe?
A. For mild internal medicine conditions, we typically provide about one week’s worth of medication.
If your symptoms do not improve, we recommend visiting a hospital, as your condition may worsen or become chronic.

Q. Can you prescribe antidepressants or sleeping pills?
A. We do not initiate new prescriptions for high-risk medications such as antidepressants or sleeping pills.
However, if you are already taking these regularly and run out during your stay, we may provide the same medication if the details can be confirmed.

Q. I ran out of my regular medication. Can you help?
A. Yes. If we can confirm the details of your current medication, we can prescribe the same medication.
If it is not available in Japan, we may provide an alternative.

4. About Prescriptions

Q. How much does a consultation cost?
A. We offer three fixed-price packages that include the consultation, prescription, and travel fees:
45,000 JPY / 50,000 JPY / 55,000 JPY.
If we determine that you need referral to a specialist hospital, we will issue a referral letter, and the total cost will be 40,000 JPY.

Q. Can I use my travel insurance or credit card insurance?
A. Coverage varies depending on your insurance provider or credit card company.
Some may require submission of a medical certificate, so please confirm in advance.

5. Fees and Insurance

Q. What if all appointment slots are full?
A. If possible, we will see you after completing the current consultations.
Please send us an email with your symptoms and accommodation details.

6. Reservations

Map of TOKYO CLINIC's Service Area – Focus on Minato City and Central Wards

Our Service Area

If you are within 40 minutes from Shinagawa,

we may be able to provide our service even

outside the listed areas, such as parts of

Yokohama or Chiba.

Consultation Hours

7:30 a.m. – 11:00 p.m.

Subject to change depending on circumstances.
If there are no available time slots on the booking page after the medical interview,
please email your preferred date and time to

tkyclnc@tokyoclinicjapan.com
We will do our best to accommodate your request.