Is online consultation safe for fever?

Online consultation has limitations because physical examination is not possible. For fever and new symptoms, a home visit is recommended for a more accurate assessment.

Which is better for acute illness in Tokyo?

For new or worsening symptoms, a home visit allows a full physical examination and is generally safer.

What kind of symptoms can I be treated for?

We mainly provide consultations for mild internal medicine conditions such as colds, influenza, COVID-19, gastroenteritis, and hay fever. If you have any emergency symptoms or a serious illness, please visit a nearby emergency hospital. If you have difficulty finding one, please consult with the front desk staff of your accommodation.

What kind of doctors will see me?

At our clinic, only doctors with over 15 years of clinical experience provide consultations. They are equipped to handle a wide range of medical fields, including internal medicine, dermatology, pediatrics, and minor injury treatment.

How much does the consultation cost?

You can choose from three fixed-price plans (¥45,000, ¥50,000, ¥55,000), which include consultation fees, prescriptions, and transportation costs. If a referral to a specialized hospital is required, a fee of ¥40,000 including the issuance of a medical referral letter will be charged instead of the fixed-price plan. In case of emergency, please call 119.

Can you provide services in languages other than Japanese?

Yes, we offer services in English, Chinese, and Korean. We can also accommodate Thai, Vietnamese, Spanish, German, French, Russian, and Malay. However, our website and medical questionnaire are available only in English, Chinese, and Korean. For other languages, please use your browser’s translation feature.

Can I receive medical treatment outside of my accommodation?

No. We do not accept medical treatment outdoors or in public places. If we cannot confirm that you are staying at your accommodation, we cannot accept your consultation.

Which areas are covered for medical consultation?

We serve 13 central wards in Tokyo: Chiyoda, Chuo, Minato, Shibuya, Shinjuku, Bunkyo, Taito, Sumida, Koto, Shinagawa, Meguro, Nakano, Toshima. Service may also be available within 40 minutes from Shinagawa, including parts of Yokohama and Chiba. If the address is outside our service area, we will notify you via email.

Can I get antibiotics in Tokyo?

Antibiotics are not available in Japan without a doctor's prescription. At TOKYO CLINIC, after a medical examination, we prescribe appropriate antibiotics if they are necessary for the patient.