Is online consultation safe for fever?

Online consultation has limitations because physical examination is not possible. For fever and new symptoms, a home visit is recommended for a more accurate assessment.

Which is better for acute illness in Tokyo?

For new or worsening symptoms, a home visit allows a full physical examination and is generally safer.

What kind of symptoms can I be treated for?

We mainly provide consultations for mild internal medicine conditions such as colds, influenza, COVID-19, gastroenteritis, and hay fever. If you have any emergency symptoms or a serious illness, please visit a nearby emergency hospital. If you have difficulty finding one, please consult with the front desk staff of your accommodation.

What kind of doctors will see me?

At our clinic, only doctors with over 15 years of clinical experience provide consultations. They are equipped to handle a wide range of medical fields, including internal medicine, dermatology, pediatrics, and minor injury treatment.

How much does the consultation cost?

You can choose from three fixed-price plans (¥45,000, ¥50,000, ¥55,000), which include consultation fees, prescriptions, and transportation costs. If a referral to a specialized hospital is required, a fee of ¥40,000 including the issuance of a medical referral letter will be charged instead of the fixed-price plan. In case of emergency, please call 119.

Can you provide services in languages other than Japanese?

Yes, we offer services in English, Chinese, and Korean. We can also accommodate Thai, Vietnamese, Spanish, German, French, Russian, and Malay. However, our website and medical questionnaire are available only in English, Chinese, and Korean. For other languages, please use your browser’s translation feature.

Can I receive medical treatment outside of my accommodation?

No. We do not accept medical treatment outdoors or in public places. If we cannot confirm that you are staying at your accommodation, we cannot accept your consultation.

Which areas are covered for medical consultation?

We serve 13 central wards in Tokyo: Chiyoda, Chuo, Minato, Shibuya, Shinjuku, Bunkyo, Taito, Sumida, Koto, Shinagawa, Meguro, Nakano, Toshima. Service may also be available within 40 minutes from Shinagawa, including parts of Yokohama and Chiba. If the address is outside our service area, we will notify you via email.

Can I get antibiotics in Tokyo?

Antibiotics are not available in Japan without a doctor's prescription. At TOKYO CLINIC, after a medical examination, we prescribe appropriate antibiotics if they are necessary for the patient.

Home Visit vs Online Consultation in Tokyo
Which Is Safer for Fever and Acute Illness?

For acute symptoms such as fever, a home visit is recommended because a physical examination significantly improves diagnostic accuracy and patient safety.

Why In-Person Examination Matters for Internal Medicine

Internal medicine often requires direct physical examination, including listening to the lungs and heart, checking the abdomen, and measuring vital signs.
Through a screen, even visual assessment can be limited, which may reduce diagnostic accuracy in some cases.

What Can Be Assessed During a Home Visit

Vital Signs

Parameter	What it helps us assess
Blood Pressure	To check for possible dehydration, bleeding, or infection
Body Temperature	To determine the presence and severity of fever or infection
SpO₂ (Oxygen Saturation)	To confirm that your body is receiving adequate oxygen
Heart Rate	To assess physical stress related to dehydration or infection

Auscultation and Palpation

Examination method	What it helps us assess
Auscultation (Heart & Lungs)	Signs of pneumonia, asthma, or abnormal heart sounds
Abdominal auscultation	Abnormal bowel sounds, including possible obstruction
Abdominal palpation	Tenderness, inflammation, or peritoneal irritation

Visual Examination (Inspection)

Area observed	What it helps us assess
Mouth and Throat	Signs of bacterial infection and dehydration
Skin	Signs of dehydration, rashes, and jaundice
Eyes (Conjunctiva)	Signs of anemia, dehydration, and jaundice
Skin turgor (elasticity)	Evaluation of dehydration

These assessments cannot be fully performed through online consultation alone.

Comparison: Home Visit and Online Consultation

	Home Visit	Online Consultation
Physical Exam	Full in-person exam	No physical exam
Accuracy	More accurate assessment	Limited by available information
Medication	Based on physical findings	Based on reported symptoms
Convenience	No travel required	Most convenient

When Is Online Consultation Appropriate?

Online consultation is suitable for:

Stable, non-urgent symptoms
Follow-up questions
Short-term refills of chronic medications (e.g., for high blood pressure or allergies)

Home Visit vs Online Consultation in TokyoWhich Is Safer for Fever and Acute Illness?